
New Investments
South African AI Customer Service Startup Cue Secures $2 Million in Seed Funding

This new investment follows a $500,000 pre-seed funding round secured in October 2023. The fresh capital will be used to enhance and deepen AI integration on the company’s platform, alongside supporting growth and expansion plans.
Cue has also announced leadership changes, appointing Rhett Trickettl as Chief Product Officer, Ryan Egnos as Chief Revenue Officer, and Richard Nischk as Chief Executive Officer.
Founded in 2018, Cue offers businesses AI-powered customer service solutions on platforms like WhatsApp and social media.
They provide chatbots, live chat functionalities, and have already served over 300 clients, including expanding their reach to the United Kingdom.
Cue aims to deliver fast, personalized, and seamless customer service experiences while reducing communication wait times.
They have already demonstrated success, driving a 160% sales conversion for Mancosa, a 13% increase in response rate for AutoZone, and a 7% increase for Richfield.
Additionally, Cue helped King Price Insurance achieve a 77% return on investment by automating insurance quotes and reduced customer service costs by 73% for Affinity Health.
The new funding will enable Cue to further integrate AI into its platform, allowing businesses to automate routine customer inquiries and leverage data insights to optimize customer engagement and improve support.
The African AI market is projected to reach $6.9 billion in 2024 and is expected to grow significantly, reaching $18.3 billion by 2030.
This growing trend is evident in recent developments, such as the launch of Jetvision.ai, an AI-powered platform for cross-border trade in Africa by Ghanaian digital freight forwarder Jetstream Africa.
Related Articles
Register Now
Empower Africa Times Newsletter
Share :
“We are delighted to partner with ISA to support the development of solar energy in Africa,” said Alain Ebobissé, CEO of Africa50. “This partnership will help to accelerate the deployment of solar energy in Africa and improve the lives of millions of Africans,” he added.
You may also like...

LAfricaMobile Secures $4.6 Million in Series A Funding to Expand Cloud Communication Platform in Africa
LAfricaMobile, a leading provider of cloud communication and mobile marketing solutions, has secured €4.3 million in Series A funding.

Nigeria’s Winich Farms Secures $3 Million in Pre-Series A Funding to Revolutionize Agricultural Supply Chain
Winich Farms, a Nigerian agritech startup, has announced the successful completion of a $3 million pre-Series A funding round aimed at addressing the challenges faced by smallholder farmers in Nigeria.

African Cooling Tech Pioneer Inspira Cooling Secures $1 Million Investment From CEI Africa to Combat Food Loss
InspiraFarms Cooling, a leading provider of sustainable cooling solutions for Africa’s fresh produce industry, has secured a €1 million investment from the Foundation for Clean Energy and Energy Inclusion for Africa (CEI Africa).