This new investment follows a $500,000 pre-seed funding round secured in October 2023. The fresh capital will be used to enhance and deepen AI integration on the company’s platform, alongside supporting growth and expansion plans.
Cue has also announced leadership changes, appointing Rhett Trickettl as Chief Product Officer, Ryan Egnos as Chief Revenue Officer, and Richard Nischk as Chief Executive Officer.
Founded in 2018, Cue offers businesses AI-powered customer service solutions on platforms like WhatsApp and social media.
They provide chatbots, live chat functionalities, and have already served over 300 clients, including expanding their reach to the United Kingdom.
Cue aims to deliver fast, personalized, and seamless customer service experiences while reducing communication wait times.
They have already demonstrated success, driving a 160% sales conversion for Mancosa, a 13% increase in response rate for AutoZone, and a 7% increase for Richfield.
Additionally, Cue helped King Price Insurance achieve a 77% return on investment by automating insurance quotes and reduced customer service costs by 73% for Affinity Health.
The new funding will enable Cue to further integrate AI into its platform, allowing businesses to automate routine customer inquiries and leverage data insights to optimize customer engagement and improve support.
The African AI market is projected to reach $6.9 billion in 2024 and is expected to grow significantly, reaching $18.3 billion by 2030.
This growing trend is evident in recent developments, such as the launch of Jetvision.ai, an AI-powered platform for cross-border trade in Africa by Ghanaian digital freight forwarder Jetstream Africa.
“We are delighted to partner with ISA to support the development of solar energy in Africa,” said Alain Ebobissé, CEO of Africa50. “This partnership will help to accelerate the deployment of solar energy in Africa and improve the lives of millions of Africans,” he added.
To help small and medium-sized businesses in Africa access the financing they need, the International Finance Corporation (IFC) and investment firm TLG Capital have launched a new private credit initiative.
TowerCo of Africa Uganda, a telecommunications infrastructure company, has secured $40 million in long-term financing to improve mobile phone network coverage in rural areas across the East African nation.
A new company has been established to assist small and medium-sized enterprises (SMEs) in Zambia in securing long-term funding.
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