New Investments

South African BPO Provider Procera Secures $18.8 Million in Funding From Vantaga Capital for Global Expansion

Johannesburg-based business process outsourcing (BPO) company Procera Group has secured R346 million (US$18.8 million) in funding from Africa-focused investment firm Vantage Capital.
The investment will be used to fuel Procera’s international expansion plans and includes the acquisition of a minority stake from the company’s founders by Vantage Capital. Procera will also leverage the investment for potential future acquisitions.

Founded in 1990, Procera has grown from a debt recovery solutions provider into a diversified BPO services company, serving over 50 blue-chip clients across various industries like retail, finance, energy, and telecommunications. 
The company boasts an international presence with operations in South Africa, Namibia, the UK, the US, and Australia, and employs over 2,700 people.

“We are excited to partner with Procera’s experienced management team and committed long-term investors,” said Roshal Ramdenee, Associate Partner at Vantage Capital.
“Procera’s commitment to innovation, including its investment in contact center software with cutting-edge technologies, positions them for significant growth in the global BPO market.”

South Africa’s BPO sector is projected for strong growth, with an estimated 13% Compound Annual Growth Rate (CAGR) by 2029, exceeding the global average of 8.5%.  

“Finding high-growth South African companies with the potential to compete in developed markets is a challenge, especially in the current economic climate,” said Warren van der Merwe, Managing Partner at Vantage Capital.
“However, we are confident in Procera’s leadership and future prospects, and we are thrilled to support them in their next phase of development.”

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